WEP 258:The Magic of Customer Service in Education

An Interview with Greg Honchel Hosted by Kelly Croy


In this episode of the Wired Educator Podcast, Kelly Croy sits down with Greg Honchel, Educational Sales Consultant with IXL Learning, to explore a powerful idea that often gets overlooked in schools: customer service.

Yes… customer service.

Greg shares how putting students first, communicating with clarity, and building authentic partnerships can transform not only business relationships but classrooms, districts, and student outcomes. This is a conversation about leadership, intentional technology use, and how small acts of service create lasting impact.

You are going to love this episode.


About Greg Honchel

Greg Honchel is an Educational Sales Consultant with IXL Learning, partnering with districts across central and northwest Ohio. He works closely with curriculum leaders and principals to help schools evaluate instructional resources, align tools to student needs, and implement data-driven solutions with clarity and purpose.

Prior to joining IXL, Greg spent five years in education, including time as a Physical Education teacher and Athletic Director, before transitioning into financial services leadership. In each role, he focused on relationships, service, and communication.

Greg is known for his authentic leadership style, his commitment to students, and his belief that education is ultimately about serving others well.


What Is IXL?

IXL Learning

IXL Learning is a comprehensive online learning platform designed to support teachers and students through adaptive practice, diagnostic assessment, and real-time data insights.

Key features discussed in this episode include:

  • Adaptive skill practice aligned to state standards
  • Diagnostic assessments in math and ELA
  • Teacher-created quizzes for formative and summative assessment
  • ACT and state test preparation
  • Integration with existing curriculum resources
  • Vocabulary.com access for ELA subscribers

IXL is built to be teacher-led and student-focused, not a replacement for great instruction, but a powerful support tool when used intentionally.


Key Takeaways

  • Customer service is essential in education
  • Putting students first must guide every decision
  • Relationships matter more than transactions
  • Communication should be clear, human, and jargon-free
  • Gamification can motivate students in powerful ways
  • Intentional screen time beats passive screen time
  • Practice may not make perfect, but it makes permanent
  • Strong partnerships lead to stronger schools
  • AI can be used creatively to explore big ideas
  • Educators leave lifelong impact, even when they do not see it immediately

Words of Wisdom for Educators

Greg reminds us:

Most of us can remember our teachers by name.

We remember how they made us feel.
We remember who empowered us.
We remember who believed in us.

Even in February.
Even when the snow turns gray.
Even when energy dips.

What you do matters more than you realize.


Books Mentioned

The 7 Habits of Highly Effective People
by Stephen Covey

Greg highlights two habits in particular:

  • Be Proactive
  • Begin with the End in Mind

Both serve as guiding principles for leadership, service, and personal growth.

 


Episode Chapters

00:00 – Introduction to Greg Honchel and IXL
02:19 – Greg’s journey in education
05:15 – The importance of customer service in schools
07:43 – Understanding IXL’s impact
10:37 – Teacher-led platforms and student growth
13:09 – Innovative uses of IXL
16:11 – High-quality interventions
18:40 – The value of personal communication
21:37 – Screen time and educational technology
24:10 – Words of wisdom for educators
26:57 – Fun questions and personal insights


Connect and Learn More

To learn more about IXL Learning and its offerings, visit:
https://www.ixl.com

If you would like your book, product, service, conference, or website mentioned or highlighted in the pre-roll of the Wired Educator Podcast, email Kelly at [email protected].

Kelly is accepting applications for Coaching with Kelly. One seat is available starting in March. Fill out this questionnaire. Kelly will select one person to work with: Complete this Coaching Questionnaire.


Thank you for taking time from your busy week to level up and make a difference in the lives of others.

About the Host

Kelly Croy is the host of the Wired Educator Podcast, a speaker, author, and Director of Innovation and Instruction. Kelly works with schools and districts across the country on leadership, culture, and growth.

Kelly Croy’s website:
https://kellycroy.com

Kelly’s book, Along Came a Leader

To learn more about having Kelly Croy speak at your event, visit his website to connect.


Thank you for listening and for being part of this community. It is always a great day to be a Wired Educator.

You are awesome!

Kelly

I would like to speak at your event!

Do you like what you heard? Invite Kelly to speak at your school.
Interested in booking Kelly for your Next Event?

I love opening day keynotes to school districts and conferences, workshops with leaders and any opportunity to help educators reignite their passion, build stronger connections with students and colleagues, improve instruction, and level up as leaders. I hope YOU will reach out to ME!

Order Kelly’s books, Along Came a Leader and Unthink Before Bed: A Children’s Book on Mindfulness for your personal library.

Educator, Author, Keynote Speaker

Instagram: @kcroy
Website: kellycroy.com and wirededucator.com

TikTok: https://www.tiktok.com/@kelly_croy
Podcast: The Wired Educator Podcast  Twitter: @kellycroy and of course: Facebook.

Sign-up for Kelly’s newsletter here.

 

WEP 255: Rigor Through Relationships an Interview with Joe Miller

Welcome to SEL and The SEL and Mental Wellness Symposium

The Wired Educator Podcast, Episode 255: Rigor Through Relationships, an Interview with Joe Miller

Episode Guest: Joe Miller, Port Clinton High School ELA Teacher & Symposium Founder

Host: Kelly Croy

Episode Overview

“We learn for life, not for school.” In this episode of The Wired Educator, Kelly Croy sits down with Joe Miller, the driving force behind the 3rd Annual SEL and Mental Wellness Symposium.

Joe isn’t just a dedicated High School ELA teacher; he is a masterclass in leadership who leads from the classroom. Today, Joe and Kelly discuss the “heart of the work”—the transformative power of prioritizing student well-being to unlock academic excellence. If you believe that rigor is built through relationships, this conversation is for you.


Joe Miller:

Joe Miller is a teacher who continuously advocates for his students, district, and community. After earning his bachelor’s degree in education from the University of Dayton, Miller moved south to teach in Charlotte, North Carolina for six years.

Throughout his time in North Carolina, Miller knew his heart was in Ohio. When an opportunity arose near his hometown, he excitedly accepted a position at Port Clinton High School in the Port Clinton City School District, where he has 15 years of classroom experience and is currently teaching sophomore English and Foundations of Education. Mr. Miller also serves as advisor for Educators Rising and the head tennis coach. He continues to empower educators through his roles as the Vice President of OH-NNSTOY and event coordinator for the SEL & Mental Wellness Symposium in Port Clinton each year. Miller is an innovative educator with a passionate commitment to student engagement, data-driven instruction, and social-emotional learning.
Mr. Miller strongly believes that growth begins at the end of one’s comfort zone, so he routinely promotes productive discomfort by asking his students to participate in poetry slams, classroom podcasts, and a series of TED-styled talks called RED Talks.
Joe is an Ohio Teacher-of-the-Year, Runner-up, and a Teacher of the Year for Ohio, Region 2.
Joe’s top recommended book: The Power of Moments

The 3rd Annual SEL & Mental Wellness Symposium

When: Friday, March 20th | Where: Port Clinton, Ohio

Theme: Rigor Through Relationships

Joe and Kelly preview the incredible lineup for this year’s event, including:

  • Morning Keynote: Casey Cuny (2024 California Teacher of the Year) on SEL and AI.

  • The Wired Educator Live: A live podcast recording during the event with Casey Cuny!

  • Afternoon Keynote: Kurt Russell (2022 National Teacher of the Year) on student-centered learning.

  • Featured Speakers: Paul LaRue (President of the State Board of Ed) and Ohio Teachers of the Year Chris Monsour, Daneé Pinckney, and Mark Lowrie.


Key Takeaways from Joe Miller

  • The “Engine” of Advocacy: How Joe transitioned from a classroom teacher to the visionary behind a major regional symposium.

  • Educators Rising: Why we must empower students today to become the teachers of tomorrow.

  • Rigor vs. Relationship: Why academic excellence cannot be reached through curriculum alone; it requires a foundation of trust.

  • AI & The New Era: How technology like AI changes the landscape, but increases the need for grounded human connection.

  • Core Memories: The importance of creating moments in education that students carry with them forever.


Resources & Essential Links


Chapter Markers

  • [00:00] Intro: Joe Miller’s Impact and the Vision for the Symposium.

  • [05:53] Why Relationships Matter: Moving beyond the daily grind.

  • [11:05] Inspiring the Future: The Educators Rising program.

  • [14:06] Symposium Preview: Rigor Through Relationships.

  • [19:36] The Role of SEL in Academic Success.

  • [29:36] AI in the Classroom: Opportunities and Challenges.

  • [32:40] Creating Memorable Moments: Learning for life.


Memorable Quotes

“When we prioritize the well-being of our students and ourselves, we unlock a level of academic excellence that simply cannot be reached through curriculum alone.”

“Joe Miller is a true example of what it means to lead from the classroom.”

You are awesome!

Kelly

I would like to speak at your event!

Do you like what you heard? Invite Kelly to speak at your school.
Interested in booking Kelly for your Next Event?

I love opening day keynotes to school districts and conferences, workshops with leaders and any opportunity to help educators reignite their passion, build stronger connections with students and colleagues, improve instruction, and level up as leaders. I hope YOU will reach out to ME!

Order Kelly’s books, Along Came a Leader and Unthink Before Bed: A Children’s Book on Mindfulness for your personal library.

Educator, Author, Keynote Speaker

Instagram: @kcroy
Website: kellycroy.com and wirededucator.com

TikTok: https://www.tiktok.com/@kelly_croy
Podcast: The Wired Educator Podcast  Twitter: @kellycroy and of course: Facebook.

Sign-up for Kelly’s newsletter here.


Visit the SEL Symposium Website to see the full list of speakers and Register for the Symposium today to take advantage of the early bird rates.

I look forward to seeing you in Port Clinton on March 20th as we continue to build a culture of rigor through the power of relationships.


You are awesome!

Kelly

I would like to speak at your event!

Do you like what you heard? Invite Kelly to speak at your school.
Interested in booking Kelly for your Next Event?

I love opening day keynotes to school districts and conferences, workshops with leaders and any opportunity to help educators reignite their passion, build stronger connections with students and colleagues, improve instruction, and level up as leaders. I hope YOU will reach out to ME!

Order Kelly’s books, Along Came a Leader and Unthink Before Bed: A Children’s Book on Mindfulness for your personal library.

Educator, Author, Keynote Speaker

Instagram: @kcroy
Website: kellycroy.com and wirededucator.com

TikTok: https://www.tiktok.com/@kelly_croy
Podcast: The Wired Educator Podcast  Twitter: @kellycroy and of course: Facebook.

Sign-up for Kelly’s newsletter here.

 

The Wired Educator Podcast Episode 252: The Leader You’re Not… an interview with Scott Borba on

The Leader You’re Not… and Why It’s Just as Important as the Leader You Are an Interview with Scott Borba & Kelly Croy

Welcome to episode 252 of The Wired Educator Podcast!

In this episode, I interview Scott Borba, an inspiring education leader and author of The Leader You’re Not… and Why It’s Just as Important as the Leader You Are. This conversation will speak to your heart, sharpen your mind, and give you what you need to lead with more awareness this year. Scott and I connected deeply, and the wisdom he shares will benefit every educator committed to growth.

Listen by clicking here or wherever awesome podcasts live.

About Scott Borba

Scott is principal and superintendent of Le Grand Union Elementary School District in California. A recognized leader in education, he was named the NAESP National Distinguished Principal and the ACSA Superintendent/Principal of the Year.

Scott also serves on the Board of Directors for the National Association of Elementary School Principals. His book, The Leader You’re Not… and Why It’s Just as Important as the Leader You Are, focuses on self-awareness, growth in leadership, and building strong school communities.

Mentioned in the Podcast
The Leader You’re Not… and Why It’s Just as Important as the Leader You Are — Find it on Amazon
• Scott’s website: https://www.connectedd.org/scottb

Conferences Kelly Croy will  Be Speaking At in in the next few months:
• OASFEP Conference, October 2025
• Ohio Association of Secondary School Administrators (Administrative Assistants Conference), December 2025
• Click here to Subscribe to My Newsletter: Wired Educator Newsletter for a VERY special announcement coming this weekend!

Listen to episode 252 of The Wired Educator Podcast and discover how Scott’s work can transform your leadership this year!

Thank you for taking time from your busy week to listen to the show, level up, and make a difference in the lives of students, and remember, it’s always a great week to be a Wired Educator!

You are awesome!

Kelly

I would like to speak at your event!

Do you like what you heard? Invite Kelly to speak at your school.
Interested in booking Kelly for your Next Event?

I love opening day keynotes to school districts and conferences, workshops with leaders and any opportunity to help educators reignite their passion, build stronger connections with students and colleagues, improve instruction, and level up as leaders. I hope YOU will reach out to ME!

Order Kelly’s books, Along Came a Leader and Unthink Before Bed: A Children’s Book on Mindfulness for your personal library.

Educator, Author, Keynote Speaker

Instagram: @kcroy
Website: kellycroy.com and wirededucator.com

TikTok: https://www.tiktok.com/@kelly_croy
Podcast: The Wired Educator Podcast  Twitter: @kellycroy and of course: Facebook.

Sign-up for Kelly’s newsletter here.

 

 

WEP 251: The Language of Behavior an Interview with Charle Peck and Joshua Stamper

A Framework to Elevate Student Success, Hosted by Kelly Croy

This is the Wired Educator Podcast Episode 251, my interview with Charle Peck and Joshua Stamper, co-authors of The Language of Behavior: A Framework to Elevate Student Success. Charle and Joshua bring incredible insight, passion, and practical strategies to help educators and leaders transform the way we view behavior, student success, and school culture.

Listen to our interview by clicking here or wherever awesome podcasts live! 

Our conversation covers practical strategies for addressing behavior through trauma-responsive practices, creating healthier school cultures, and empowering educators to better support students.

This discussion was energizing, enlightening, and inspiring. I laughed, I learned, and I left with new tools I can put into practice right away. I know you’ll feel the same. Buckle up and enjoy this incredible conversation with Charle Peck and Joshua Stamper!

Meet Charle Peck

Charlie Peck is a global keynote speaker, educator, and co-author of The Language of Behavior as well as Improving School Mental Health: The Thriving School Community Solution. With over 20 years in education and dual master’s degrees in Education and Social Work, Charlie offers a powerful perspective as both a teacher and a clinical therapist.

Her work with adolescents and families in crisis, combined with her extensive experience in K-12 education, makes her stories both relevant and captivating. She delivers impactful professional learning sessions and keynotes that provide educators with tools they can implement immediately in their practice.

Meet Joshua Stamper

Joshua Stamper is a dedicated educator, speaker, author, and the creator of Aspire to Lead. With a rich background in teaching and school administration, Joshua draws on his own experience as a struggling student and nine years as a middle school administrator. His journey fuels his passion for creating supportive, transformative learning environments.

 

Order their book today!

Joshua’s new book, The Language of Behavior, equips educators with trauma-responsive strategies and alternative practices to support student success. He empowers professionals to lead with empathy, implement innovative approaches, and make meaningful change in schools and communities everywhere.

Mentioned in this Interview:

Purchase a copy of their book, The Language of Behavior: A Framework to Elevate Student Success

Charle’s website: https://www.thrivingeducator.org/

Joshua’s website: https://joshstamper.com/

Thank you for taking time from your busy week to listen to the show, level up, and make a difference in the lives of students, and remember, it’s always a great week to be a Wired Educator!

You are awesome!

Kelly

I would like to speak at your event!

Do you like what you heard? Invite Kelly to speak at your school.
Interested in booking Kelly for your Next Event?

I love opening day keynotes to school districts and conferences, workshops with leaders and any opportunity to help educators reignite their passion, build stronger connections with students and colleagues, improve instruction, and level up as leaders. I hope YOU will reach out to ME!

Order Kelly’s books, Along Came a Leader and Unthink Before Bed: A Children’s Book on Mindfulness for your personal library.

Educator, Author, Keynote Speaker

Instagram: @kcroy
Website: kellycroy.com and wirededucator.com

TikTok: https://www.tiktok.com/@kelly_croy
Podcast: The Wired Educator Podcast  Twitter: @kellycroy and of course: Facebook.

Sign-up for Kelly’s newsletter here.

 

 

WEP 250: Designing a Life of Purpose, an Interview with Mark Trumbo

The Dream Factory, An interview with Mark Trumbo and Kelly Croy

This is the Wired Educator Podcast episode 250, my interview with Mark Trumbo, author of The Dream Factory: Designing a Life of Purpose. Mark and I talk about how he wrote an entertaining fable to teach memorable lessons on leadership and living an awesome life. My conversation with Mark hit so many levels of awesomeness, this is an amazing interview with amazing takeaways for everyone.

Listen to my interview with Mark.

Screenshot

Mark Trumbo is the author of The Dream Factory: Designing a Life of Purpose, a nationally recognized leader, speaker, and creator of The Purpose Design, a framework dedicated to helping people discover, define, and live out their true purpose. A devoted child of God, husband to Kristy, and proud father of Avery Grace, Grant Hampton, and Payton Joy, Mark’s greatest joy comes from his faith and family.

Mark’s journey to discovering his “why” began in January 2017, shortly after the birth of his son, during a season of professional demands and personal reflection. Confronted with questions about his goals, identity, and impact, he embarked on a mission to develop his most valuable asset–his purpose. Inspired by Simon Sinek’s belief that “People don’t buy what you do, they buy why you do it,” Mark created The Purpose Design not only to clarify his own direction but to empower others to live with intentionality and meaning.

Since then, he has shared The Purpose Design with thousands of students, coaches, professionals, and organizations, guiding them to align their actions with their deepest values. Through his work, Mark challenges audiences to reflect on one powerful question: What does your Purpose Design say about you?

Mentioned in this Episode: 

Kelly Croy on The Interview Chair Podcast with Jimmy Casas

Screenshot

Purchase a copy of Mark’s awesome book, The Dream Factory: Designing a Life of Purpose

Mark Trumbo’s website: https://www.connectedd.org/marktrumbo

Follow Mark Trumbo on social media: www.x.com/MarkHTrumbo

Thank you for taking time from your busy week to listen to the show, level up, and make a difference in the lives of students, and remember, it’s always a great week to be a Wired Educator!

You are awesome!

Kelly

I would like to speak at your event!

Do you like what you heard? Invite Kelly to speak at your school.
Interested in booking Kelly for your Next Event?

I love opening day keynotes to school districts and conferences, workshops with leaders and any opportunity to help educators reignite their passion, build stronger connections with students and colleagues, improve instruction, and level up as leaders. I hope YOU will reach out to ME!

Order Kelly’s books, Along Came a Leader and Unthink Before Bed: A Children’s Book on Mindfulness for your personal library.

Educator, Author, Keynote Speaker

Instagram: @kcroy
Website: kellycroy.com and wirededucator.com

TikTok: https://www.tiktok.com/@kelly_croy
Podcast: The Wired Educator Podcast  Twitter: @kellycroy and of course: Facebook.

Sign-up for Kelly’s newsletter here.

 

 

WEP 247: Twenty-Five Ways to Have the Greatest Summer Ever

A Summer Bucket List for Educators & Leaders

This is the Wired Educator Podcast Episode 247This is a special solo episode, of just me, Kelly Croy, designed to help educators and leaders everywhere maximize their summer, rest with intention, and return to the school year feeling refreshed, focused, and inspired.

In this episode, I share a personal and powerful summer bucket list featuring 29 ideas that will help every educator create meaningful moments, reclaim energy, and do something just for themselves.

Whether you’re looking to rest, write, explore, reflect, or just feel more like yourself again, this list is for you.

What You’ll Hear in This Episode

  • Why rest isn’t just about sleep, it’s about soul care

  • The power of small adventures and new beginnings

  • How starting two books (just starting) can reset your mindset

  • My favorite idea on the list and why it had to be number 29

  • How to make this summer more intentional and less reactionary

This isn’t your typical “10 things to do over break” list. This is real advice from one educator to another, tested, thoughtful, and ready to make your summer amazing.

I believe great educators live great lives, and this episode is all about helping you live yours to the fullest.

 

Listen to Episode 247 now on Apple Podcasts, Spotify, or wherever you get your podcasts.

Thank you for tuning in, and remember—it’s always a great week to be a Wired Educator!

You are awesome!

Kelly

I would like to speak at your event!

Order Kelly’s books, Along Came a Leader and Unthink Before Bed: A Children’s Book on Mindfulness for your personal library.

Educator, Author, Keynote Speaker

Instagram: @kcroy
Website: kellycroy.com and wirededucator.com
Podcast: The Wired Educator Podcast  Twitter: @kellycroy and of course: Facebook.

Sign-up for Kelly’s newsletter here.

Do you like what you heard? Invite Kelly to speak at your school.
Interested in booking Kelly for your Next Event?

 

Don’t Call It a Smartphone Ban

Teaching Self-Regulation Skills in Schools

Don’t Call It a Smartphone Ban! Teach Self-Regulation Skills in Schools! Kids Need it. 

I know this can be a controversial topic, but this is just one perspective to many negative posts I have seen. Phone policies can be an opportunity.

Photo generated by ChatGPT 4

In today’s digital age, navigating the complexities of smartphone usage in schools is a significant challenge for educators and leaders. But what if we reframed the narrative? Instead of labeling it a “smartphone ban,” let’s focus on something more impactful: teaching self-regulation skills that students can carry with them for life. At Port Clinton City Schools, we’ve embraced this philosophy, and the results speak for themselves.

This approach, driven by our teachers and supported by school leadership, reflects our commitment to empowering teacher-led initiatives, is not about taking something away; it’s about giving students the tools they need to thrive in an increasingly connected world. Our own counselors have identified self-regulation as one of the primary skills needed for students’ success. In fact, one student expressed gratitude, sharing how the policy eased their mind knowing no one could send them something they’d feel pressured to check. It’s a powerful reminder that how we communicate a policy is as critical as the policy itself. Limiting something is not always a penalty, but at times, perhaps a gift. We view it as an opportunity as our state demanded policy use.

Additionally, my work, writing for the Apple Education community and presenting on how to use the settings and tools within devices to model and support self-regulation, has highlighted practical strategies like time limits on social media and games, Do Not Disturb Mode, timers, reminders, jouranl, and other built-in features. These tools empower students to manage their tech use in meaningful ways, demonstrating that self-regulation can be both taught and supported effectively.

We must also acknowledge the mounting evidence on the harm social media sites can inflict on the developing minds and mental health of students. Reports consistently show that unregulated use of social media correlates with increased anxiety, depression, and focus issues. These findings underscore the urgent need to teach and model healthy tech habits in schools.

Parental concerns about student safety are valid, but it’s important to understand that our phone regulation policies are designed with care and thoughtfulness, not as punitive measures. Schools today are equipped with numerous safety features, including School Resource Officers (SROs), secure entry systems, and emergency protocols. We also have a dedicated team of counselors, compassionate teachers, and strong leadership to ensure student well-being. Students are allowed to have their phones, during lunch but not during class. This regulation isn’t about restricting freedom but fostering engagement and focus. Our classrooms are equipped with incredible devices and technology to enhance learning, and our teachers work tirelessly to create engaging, interactive lessons. By keeping phones away during instructional time, we’re helping students develop the skills they need to focus and succeed in a world full of distractions.

Here are three actionable steps to implement this approach effectively in your school:

1. Model Self-Regulation for Students

Leadership is about setting the example. Show students what self-regulation looks like by practicing it yourself. Whether it’s designated tech-free zones in staff meetings or modeling focus during class observations, students take their cues from us. When they see adults navigating technology with balance, they’re more likely to emulate it.

2. Teach the Why

Don’t just implement rules–educate students on the importance of self-regulation. Incorporate lessons on mindfulness, focus, and the impact of constant connectivity into advisory periods or classroom discussions. Help students understand that self-regulation isn’t just a school skill; it’s a life skill that will serve them in college, the workplace, and beyond. Involve students in the process.

3. Celebrate Success Stories

Highlight the positive outcomes of your efforts. Share stories like the student who felt relief knowing their social circle couldn’t bombard them with distractions during the day. Acknowledge classrooms where focus and engagement have noticeably improved. When students and staff see the tangible benefits, buy-in becomes easier.

Leading change is often about how we frame it. By focusing on teaching self-regulation rather than banning devices, we shift from punitive measures to empowering practices. This isn’t just a win for students; it’s a win for the culture of our schools.

So let’s lead with purpose, teach with vision, and model the skills that will shape the leaders of tomorrow. Smartphones may be pervasive, but the ability to regulate their use is a skill worth mastering.

Always forward,

Kelly

I would like to speak at your event!

Order Kelly’s books, Along Came a Leader and Unthink Before Bed: A Children’s Book on Mindfulness for your personal library.

Educator, Author, Keynote Speaker
Twitter: @kellycroy
Instagram: @kcroy
Website: kellycroy.com and wirededucator.com
Podcast: The Wired Educator Podcast
and of course: Facebook.

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Overcoming Adversity: A Story of a Resilient Student and The Power of Relationships

Overcoming Adversity: A Story of a Resilient Student and The Power of Relationships

A Guest Post by Heather Loomis

According to the American Psychological Association, 17% of teenagers engage in self-harm. This staggering statistic reflects the silent struggles many of our students face, often unnoticed.

Image created using Chat GPT 4.0 based on this post’s content and prompts.

One such student in my class taught me an invaluable lesson about resilience and the power of relationships.” When we encounter these students we need to assume that no one is checking in on them, that they are not receiving support, or that they are continuing with the things they need to do to stay mentally well.  They are middle school students who don’t necessarily have the skills to navigate difficult roads and can take care of themselves.  As teachers and human beings, it is our responsibility to be kind and open the door for those students to walk into and help when we can.  

One year, a new student, taught me a powerful lesson about relationships and the ability to bounce back. She was a very beautiful girl who was quiet and had a kind heart.  She started at the middle school as a new student, knowing no one, had no friends, and was so shy that I was truly worried about her both socially and academically.  

I looked out for her throughout the year.  I spoke with her daily and checked in just to see how she was doing.  We both got to know each other and she would tell me things about her life at school and home.  She was split between her parents because they were divorced.  Which is difficult for both her and her parents and the relationships seem rocky at best.

As the year went on she started to blossom.  She gained friends, started to smile, and actually sat with other students at lunch.  Her grades were stellar and she was academically ahead of most of the students in that class.  I still checked in with her and saw the counselor regularly and all seemed well in her world.  

Then the tears started.  Her grades were still good, but she started missing school.  She still had friends and even a boyfriend, but she was turning inward and just wasn’t herself.  I wasn’t quite sure what was going on.  There was no new information or concerns, but something was definitely off.  I’m always careful not to push or ask too many questions.  If a student wants to share most of the time they will.  She wasn’t, tears in her eyes, I finally asked, “What’s going on?”  She claimed she was fine, but I told her that if she needed to talk we could or I could get the counselor.  She stood there with tears in her eyes and told me her story.  There were more issues with the family and now the courts were involved. She was devastated and didn’t feel heard by either side.  They never asked her what she wanted.  She felt alone and powerless.

After listening and supporting I asked if there was anything I could do to help her.  She said, “I’m 14 days clean”.  Completely thrown off I said, “That’s great, what are you clean from?  She said, “cutting”.  I looked at her and told her how proud I was of her and that just because she was having a bad day was no need to break her 14-day streak.  She agreed and went on to her next class.  I immediately contacted the counselor and let her know everything. She needed help and more than I could give her. The counselor contacted the student’s mother and let her know what we had learned.  At that time I had no idea how things were going with the family.  Hoping she is okay and that whatever happens, she will be able to work through it all.  Feeling powerless but knowing I did the right thing in getting her help and having the counselor contact her mom was best.

Relationships are everything!  Between the counselor and my care for her,  we had at least been able to intervene and get her some help and support along this journey.  We only had a short time left in that school year.  My hopes were that there would be support in place before all was said and done.  God Willing!

Before that year ended I received a note from this beautiful young woman.  Thanking me for being there and listening.  She was back on her streak of days not cutting and was smiling again.  That year it was hard to say goodbye.  I still have her note in my box of special things and I will treasure it always.

What are some things I have learned from this experience?  Put building relationships above everything else!  Always be willing to listen and sometimes you need to ask if they need help.  Some students just can’t verbalize what they are going through. Students are resilient and can bounce back once they have the support they need. 

Last, but certainly not least make sure that either you or the school counselor are in touch with the parents.  Communication with home is key.  If you don’t have that then nothing can get better.

~ Heather Loomis

Follow Heather on Twitter (X) at: Loomis_h

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Thank you, Heather, for another wonderful post. The power of building authentic relationships can never be underestimated. Heaather’s approach to take on the genuine and tough situations that occur every day in our schools is to be commended, and the advice she is offering current and future educators should be valued and applied. This particular situation is one I personally would have had great difficulty facing. Heather’s courage and experience is incredibly helpful and appreciated.

Kelly

If you’d like to blog for Wired Educator, please send us a short bio and writing sample/idea for consideration. Include your role in education, school and the driving purpose behind your post. Thank you for supporting educators. 

Order Kelly’s books, Along Came a Leader and Unthink Before Bed: A Children’s Book on Mindfulness for your personal library.

Educator, Author, Keynote Speaker
Twitter: @kellycroy
Instagram: @kcroy
Website: kellycroy.com and wirededucator.com
Podcast: The Wired Educator Podcast
and of course: Facebook.

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Why Every School District Should Kick Off the Year with an Opening Day Speaker

Is Your District Ready for Opening Day with Staff?

Why Every School District Should Kick Off the Year with an Opening Day Speaker

As one school year concludes, the groundwork for an exceptional 2024-2025 school year begins.

Everyone needs some summertime to relax and rejuvenate, especially educators, but the planning for an awesome next year can’t be completely put off. There’s one event that can set the tone for an entire year: an inspiring, energizing, and unifying opening-day speaker.

A great opening day speaker should do three things:

1. Celebrate Every Role

Let’s face it, the magic of a school year doesn’t happen without a great team. Teachers are legends, and they need to be celebrated! They need to feel the support and appreciation for their work. While doing this, let’s not forget the unsung heroes of the EDU team. From the bus drivers who ensure our students arrive safely, to the cafeteria staff who provide nutritious meals, to the maintenance crew who keep our schools running smoothly, our counselors, secretaries, and EVERY single position. An opening day speaker can spotlight these contributions, making each member of the staff feel seen, valued, and integral to the school’s success. It’s a powerful way to honor and celebrate the work that often goes unnoticed. A great opening day speaker makes everyone feel proud to be on the team and feel valued.

2. Set a Positive Tone

There’s something electrifying about a well-delivered presentation from a passionate, veteran educator who wants to help others make a difference. A great opening day speaker can get everyone excited and set a positive, collaborative tone for the year. A great speaker can ignite passion, inspire new perspectives, and renew a sense of purpose (as well as get people laughing and see the joy, purpose, and fulfillment of their important roles). It’s a chance to remind educators why they chose this noble profession and to reignite their commitment to making a difference in students’ lives. Starting the year with a burst of inspiration can have a lasting impact, fostering a supportive and enthusiastic school culture.

3. Build Unity and Morale

A school is much more than a collection of classrooms and offices; it’s a community. An opening day speaker can bridge gaps between departments, bringing everyone together under a common goal. Whether you’re in transportation, maintenance, the cafeteria, counseling, or administration, everyone plays a pivotal role in the educational journey. Celebrating this unity and reinforcing the importance of each department’s contributions can boost morale and create a more cohesive and motivated team.

At the end of the day, investing in an opening day speaker is investing in the heart and soul of your school district. It’s a chance to show appreciation, inspire greatness, and foster unity. And who better to deliver this impactful message than someone who has lived and breathed education?

Bonus: Practical Skills for Life and Work

One of the hidden gems of having an opening day speaker is the chance for everyone to learn a skill or two that they can actually use in their work and their life. Imagine the power of gaining insights that help you better approach challenges, both in and out of the classroom. The opening day speaker isn’t just about motivation; they offer excellent leadership training because we are all leaders somewhere in the district. Whether you’re guiding students, managing a team, or supporting your colleagues, the practical benefits you gain from an inspiring speaker can enhance your effectiveness and enrich your daily interactions.

Meet Kelly Croy

Kelly Croy is a seasoned educator, renowned speaker, and author who has dedicated his career to uplifting and empowering educators. With a unique blend of humor, insight, and heartfelt stories, Kelly has the ability to connect with audiences and leave them feeling inspired and appreciated. Interested in making your school year unforgettable? Reach out to Kelly Croy at www.kellycroy.com and bring the spark of inspiration to your opening day.

Let’s make this upcoming school year the best one yet by celebrating every hand that contributes to shaping the future. Here’s to a year filled with joy, unity, and relentless passion for education!

Kelly Croy is the Director of Innovation and Instruction for Port Clinton City Schools and the host of the popular Wired Educator Podcast. He has author Along Came a Leader:  A Personal and Professional Guide to Leadership and he is the author and illustrator of Unthink Before Bed a children’s book on anxiety that teaches students skills in coping with anxiety, preparing for the next day, and getting a good night’s sleep. Kelly taught ELA 7 for 26 years and has been the Director of Innovation & Instruction for the past seven years. He has spoken to over 100 schools/conferences around the globe.

Order Kelly’s books, Along Came a Leader and Unthink Before Bed: A Children’s Book on Mindfulness for your personal library.

Educator, Author, Keynote Speaker
Twitter: @kellycroy
Instagram: @kcroy
Website: kellycroy.com and wirededucator.com
Podcast: The Wired Educator Podcast
and of course: Facebook.

Sign-up for Kelly’s newsletter here.

Interested in booking Kelly for your Next Event?

Ian Formaz: Featured Educator of The Month

Physical Education: Taking Care of Our Body and Health Begins Early in Life

I am proud to feature an exemplary educator each month to celebrate and honor for the difference they make in education. This month I feature Ian Formaz, a physical education teacher in Central Ohio. Too often I fear, physical education teachers are overlooked on professional learning days and sometimes aren’t recognized for their essential contribution to a child’s education and their important role in schools. Ian is an obvious choice for his dedication and passion for making a difference. Join me in celebrating all physical education teachers, and this particular outstanding representative, Ian Formaz. 
~Kelly 
Ian Formaz is a husband, father, teacher, and coach.

Ian believes that taking care of our body and health begins early in life, and that is why he is a dedicated and passionate physical education teacher for some of our youngest students!

Currently, Ian is a physical education teacher in the Columbus City school system. Ian has been providing a positive impact in the lives of students and athletes at various levels for the past 19 years through his work teaching and coaching. He was involved in college athletics for 18 years as a football coach, strength coach, and college professor.

Recently, Ian has transitioned back to the classroom as an elementary physical education and health teacher, while still being involved in coaching football at the high school level.  He is passionate about helping students become the best versions of themselves and using sports, movement, and health as a vehicle to impart lifelong lessons that students and athletes can translate to all aspects of their lives.  He enjoys helping students and athletes of all stages and skill levels find joy and meaning in movement and being healthy, in an inclusive environment that allows students to be the best version of themselves and hold themselves to a higher standard.

He hopes to form lasting relationships with students and athletes as a positive impact and example and feels lucky to still maintain contact with a great many of his former players and students.  He hopes that as a leader and mentor, he can continue to be a resource for the young people he has worked with no matter what stage or where they are in life.

Ian is a graduate of Baldwin-Wallace University with a degree in health promotion and education and physical education with an emphasis is in fitness management. He also has a Masters Degree in Behavioral Science from Concord University.

Thanks, Ian.

You are awesome!

Kelly

If you’d like to nominate an educator, please send us a short bio, headshot, and reason for nomination for consideration. Include your role in education and connection to the nominee. Thank you for supporting educators. 

Order Kelly’s books, Along Came a Leader and Unthink Before Bed: A Children’s Book on Mindfulness for your personal library.

Educator, Author, Keynote Speaker
Twitter: @kellycroy
Instagram: @kcroy
Website: kellycroy.com and wirededucator.com
Podcast: The Wired Educator Podcast
and of course: Facebook.

Sign-up for Kelly’s newsletter here.

Interested in booking Kelly for your Next Event?